Returns & Refunds
We want you to love your order. Because flowers are perishable and many items are made-to-order, our returns process focuses on fixing issues quickly and fairly.
Please report incorrect items or damage within 3 working days of accepting delivery / collection. For the fastest resolution, contact us the same day you notice the issue.
When contacting us, include your order reference, the email address used at checkout, and photos (where applicable).
Depending on the situation, we may arrange a replacement, store credit, or a refund.
Fresh flowers and perishable items are time-sensitive. We can’t accept returns because of a change of mind or because flowers naturally change as they open.
Note: The ECT Act’s cooling-off provisions don’t apply in several cases, including goods that are personalised/made to specification, cannot be returned by nature, or are likely to deteriorate rapidly. :contentReference[oaicite:1]{index=1}
If we haven’t started preparing your order yet, we can usually help with changes or cancellation. Once an arrangement is in progress (or flowers have been allocated), changes may not be possible.
Please contact us as soon as possible if you need an update.
Business hours: Mon–Fri: 08:00–17:00, Sat: 08:00–13:00
For non-perishable items, returns may be considered if the item is unused and in its original condition. Please contact us with your order reference for help.
Where applicable, South African consumers generally benefit from an implied warranty of quality and may return defective goods within 6 months, with the consumer choosing repair, replacement, or refund. :contentReference[oaicite:2]{index=2}
If a refund is approved, it will be processed back to the original payment method where possible. Processing times can vary depending on your bank/payment provider.